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Product Updates
Introducing Smart Returns Management in XY OMS
Product Team
XY Retail - OMS
What We’ve Launched
We’ve rolled out Smart Returns Management within XY OMS - a fully configurable return logic engine that gives brands precise control over how returns are handled across stores, online, and customer service.
This update introduces rule-based return eligibility by SKU, channel, and purchase history, plus enhanced partial refunds, return reasons, and disposition workflows. Whether it’s BOPIS or cross-border returns, OMS now adapts to the way you operate.
Image Source - XY Retail
What We’ve Launched
Clear return eligibility atPOS, app, and service center
Clear return eligibility atPOS, app, and service center
Clear return eligibility atPOS, app, and service center
Clear return eligibility atPOS, app, and service center
See It in Action
Enablement & Access
Smart Returns Management is live now for all customers using XY OMS.
This update introduces rule-based return eligibility by SKU, channel, and purchase history, plus enhanced partial refunds, return reasons, and disposition workflows. Whether it’s BOPIS or cross-border returns, OMS now adapts to the way you operate.
Do you wanna know more?
This update introduces rule-based return eligibility by SKU, channel, and purchase history, plus enhanced partial refunds, return reasons, and disposition workflows. Whether it’s BOPIS or cross-border returns, OMS now adapts to the way you operate.
What’s Next
AI-powered return risk scoring and automated restock triggers
based on item condition and reason code.
This update introduces rule-based return eligibility by SKU, channel, and purchase history, plus enhanced partial refunds, return reasons, and disposition workflows. Whether it’s BOPIS or cross-border returns, OMS now adapts to the way you operate.
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Product Team
XY Retail — OMS
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