PLATFORM

Clienteling

Turn Associates into
Brand Ambassadors.

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Integrated with POS. Designed for retail’s 90%.

More than fulfillment. XY OMS is the real-time brain of your omnichannel operations—connecting inventory, orders, and customers across your entire retail network.

Why It’s Different

Intelligent by Design. Integrated by Default.

Legacy OMS platforms weren’t built for modern retail—they were built for websites. XY OMS is different. It’s natively integrated with POS, real-time by default, and flexible enough to power store fulfillment, digital routing, and customer-first returns across any network.

Core Differentiators

Automation-Ready
Rules Engine.

Route smarter, not harder. Configure fulfilment logic based on location, stock, capacity, or margin—no custom required.

POS + OMS =
One Operational Brain

No more silos. Inventory, payments, and returns flow seamlessly across online and in-store channels.

Real-Time
Inventory Visibility.

See what’s available, where, and when. From DCs to dark stores to shop floors, it’s all one system of truth.

Returns & Reverse Logistics.

Close the loop with intelligent return workflows and insights that reduce costs and improve customer experience.

Store & Warehouse Fulfillment.

Enable ship-from-store, split shipments, click & collect, and endless aisle from Day One.

Key Capabilities

Full Control.
From Click to Delivery

XY OMS gives your team precision control and operational agility—across all order types, all fulfillment flows, and all touchpoints. Whether it's ship-from-store, curbside pickup, or cross-border logistics, every scenario is accounted for.

Rule-Based
Fulfillment Engine

Set logic for cost, priority, location, capacity, SLA—and let the system decide the smartest path.

Real-Time
Inventory Lookup

Live visibility across stores, warehouses, and partners—down to the SKU, location, and quantity.

Unified Order
Routing

Route ecommerce, store, marketplace, and clienteling orders through a single flow.

Intelligent Returns
and Refunds

Automate return windows, restocking logic, and refund rules. Flag exceptions before they happen.

Order Lifecycle
Dashboard

Track every order from placement to delivery (or return) with real-time status updates and alerts.

Multi-Territory,
Multi-Node Support

Support fiscal, tax, and shipping rules for every country you operate in—out of the box.

For Ops & Fulfilment Teams

Clarity, Control, and Confidence—Built In.

XY OMS isn’t just built for systems—it’s built for the people running them. From fulfillment leads to inventory planners, it gives teams the tools and insights to deliver on every order promise, every time.

Benefits

One System of Truth

Centralize all inventory and order data—no more spreadsheets or chasing APIs.

Proactive Alerts & Thresholds

Get notified before delays happen. Route, cancel, or adjust on the fly.

Intuitive Dashboards

Visualize orders, exceptions, inventory availability, and return flows—all in one clean UI.

Fits Your Workflow

Built for stores, warehouses, and HQ—configurable to support role-based access and region-specific flows.

Easy Audit & Compliance

Every decision and handoff is logged and traceable—for internal reporting and external audits.

Real-Time Retail Starts Here

A Smarter OMS
Because Retail Can’t Wait.

Orders aren’t static, and neither is your business. XY OMS responds in real time—syncing availability, optimizing fulfillment, and capturing returns across your entire network. Every signal feeds the next decision.

What It Powers

POS

Instantly reflects store-level inventory and fulfills in-store sales, pickups, and returns.

Clienteling

Enables accurate product promises and pre-order visibility for associates and stylists.

XY Connect (ESB)

Feeds order data to ERP, CRM, 3PL, and partners—no manual handoffs.

RUBI (Reporting)

Surfaces real-time alerts, delivery exceptions, and fulfillment KPIs.

Returns & Refunds

Orchestrates restocks, refund timing, and condition-based routing.is

Proof & Compliance

Trusted by Brands.
Built for Boundaries.

From luxury flagships to global retail networks, XY Clienteling is trusted by brands where relationships drive revenue. It’s built to scale, secure by design, and fully compliant with data privacy regulations worldwide.

Trust Signals

GDPR-Ready and
Consent-Aware

Respect regional privacy laws with built-in preference and communication consent tracking.

Deployed in
30+ Countries

From Milan to Mumbai, tailored for regional workflows and user behavior.

Role-Based
Access Control

Ensure the right data is visible to the right associate—no more, no less.

Secure,
Mobile-First UX

Designed for store teams, secured for enterprise IT—supporting MDM, device PINs, and session control.

Full Audit
Logging

Every interaction is tracked for compliance, visibility, and quality control.

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Your Retail Stack?
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FAQ’s

Frequently
asked Questions

What is XY POS?

XY POS is our next-gen Point of Sale system designed for seamless, fast, and flexible retail experiences, whether in-store or remote. It connects directly with our omnichannel platform to give you real-time inventory, order management, customer data, and analytics.XY POS is our next-gen Point of Sale system designed for seamless, fast, and flexible retail experiences, whether in-store or remote. It connects directly with our omnichannel platform to give you real-time inventory, order management, customer data, and analytics.

Does XY POS work offline?

XY POS is our next-gen Point of Sale system designed for seamless, fast, and flexible retail experiences, whether in-store or remote. It connects directly with our omnichannel platform to give you real-time inventory, order management, customer data, and analytics.XY POS is our next-gen Point of Sale system designed for seamless, fast, and flexible retail experiences, whether in-store or remote. It connects directly with our omnichannel platform to give you real-time inventory, order management, customer data, and analytics.

What hardware does XY POS support?

XY POS is our next-gen Point of Sale system designed for seamless, fast, and flexible retail experiences, whether in-store or remote. It connects directly with our omnichannel platform to give you real-time inventory, order management, customer data, and analytics.XY POS is our next-gen Point of Sale system designed for seamless, fast, and flexible retail experiences, whether in-store or remote. It connects directly with our omnichannel platform to give you real-time inventory, order management, customer data, and analytics.

Can I customize the POS interface?

XY POS is our next-gen Point of Sale system designed for seamless, fast, and flexible retail experiences, whether in-store or remote. It connects directly with our omnichannel platform to give you real-time inventory, order management, customer data, and analytics.XY POS is our next-gen Point of Sale system designed for seamless, fast, and flexible retail experiences, whether in-store or remote. It connects directly with our omnichannel platform to give you real-time inventory, order management, customer data, and analytics.

How does payment processing work?

XY POS is our next-gen Point of Sale system designed for seamless, fast, and flexible retail experiences, whether in-store or remote. It connects directly with our omnichannel platform to give you real-time inventory, order management, customer data, and analytics.XY POS is our next-gen Point of Sale system designed for seamless, fast, and flexible retail experiences, whether in-store or remote. It connects directly with our omnichannel platform to give you real-time inventory, order management, customer data, and analytics.

How is inventory managed through POS?

XY POS is our next-gen Point of Sale system designed for seamless, fast, and flexible retail experiences, whether in-store or remote. It connects directly with our omnichannel platform to give you real-time inventory, order management, customer data, and analytics.XY POS is our next-gen Point of Sale system designed for seamless, fast, and flexible retail experiences, whether in-store or remote. It connects directly with our omnichannel platform to give you real-time inventory, order management, customer data, and analytics.

Can I use XY POS for multi-store management?

XY POS is our next-gen Point of Sale system designed for seamless, fast, and flexible retail experiences, whether in-store or remote. It connects directly with our omnichannel platform to give you real-time inventory, order management, customer data, and analytics.XY POS is our next-gen Point of Sale system designed for seamless, fast, and flexible retail experiences, whether in-store or remote. It connects directly with our omnichannel platform to give you real-time inventory, order management, customer data, and analytics.

Is there customer loyalty or CRM integration?

XY POS is our next-gen Point of Sale system designed for seamless, fast, and flexible retail experiences, whether in-store or remote. It connects directly with our omnichannel platform to give you real-time inventory, order management, customer data, and analytics.XY POS is our next-gen Point of Sale system designed for seamless, fast, and flexible retail experiences, whether in-store or remote. It connects directly with our omnichannel platform to give you real-time inventory, order management, customer data, and analytics.

Every Module. Built to Perform. Built to Connect.

XY isn’t a product—it’s a composable platform. Every module is powerful on its own, but together they form a seamless operating system for modern retail.

XY Platform

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