CUSTOMER STORIES

ISAIA deployed unified commerce across 25 global stores in 12 weeks

Made-to-order and ready-to-wear
Global

When ISAIA decided to modernize their technology, they didn't pilot one store or phase in slowly. They deployed fully—POS, ecommerce, back office, globally—in just 12 weeks.

25+ stores

globally from Napoli to New York, Tokyo to Beverly Hills

300% faster

online order fulfillment from stores after deployment

Modules

POS, OMS, Clienteling,
PCM, Reporting, Tailoring

THE CHALLENGES

When heritage brands outgrow their infrastructure

ISAIA had built a global luxury brand on Neapolitan craftsmanship—the kind of "power suit" that's aspirational but never arrogant, always with Italian soul. But their on-premises technology couldn't keep up with their global ambitions.

Siloed systems, fragmented operations.
New York couldn't see Milan's inventory. Customer data didn't travel between stores. Online orders required associates to check four different systems—ecommerce, POS, inventory, shipping. By the time they found what they needed, the moment was lost.

Manual processes killing productivity.
Tax reporting to multiple government agencies meant endless data entry. Deploying new collections required uploading product images, pricing, and inventory store by store. Opening new markets took months. Staff spent 90% of their time on administrative tasks instead of delivering the elegant experiences ISAIA clients expected.

Infrastructure that couldn't scale.
The old platform was slow, unreliable, and breaking under the weight of global expansion. As ISAIA opened stores in St. Moritz, Chicago, Miami, Toronto, and London, the system buckled.

THE SOLUTIONS

Full deployment,
unprecedented speed

ISAIA made a decision that separated them from competitors: deploy everything simultaneously across all channels and markets. No phased rollout. No pilot stores. Complete transformation in 12 weeks.

Enterprise-grade platform, startup-level speed.
XY Retail delivered what typically takes 12-18 months in 3 months: unified POS, ecommerce, inventory, clienteling, and back-office operations across 25+ stores in 10+ countries. Built on AWS with Amazon DynamoDB and CloudFront for 99.999% uptime and sub-second global transaction processing.

Real-time visibility across operations.
Any employee in any country gained instant access to the same customer, inventory, and order data. Sales associates see complete purchase history, cross-store inventory, and order status without toggling systems. Corporate teams run reports, deploy collections, and execute markdowns across all markets from one platform.

Clienteling integrated into every transaction.
Associates curate personalized experiences using advanced recommendations, omnichannel purchase history, and real-time stock visibility. Customer segments assigned to specific associates enable targeted campaigns based on individual profiles. "Having clienteling built into the POS system is super exciting," says Chen. "We can carefully curate each sales experience so that it feels very elegant."

Collection deployment in minutes, not months.
New products automatically push to store POS, ecommerce, and shop-in-shop locations. Product images, marketing attributes, price lists, and inventory availability managed centrally. Collections go live globally with minimal team intervention.

Modules Implemented

POS
PIM
Clienteling
PCM
OMS
Store Ops

Go-Live Timeline

12 weeks to deploy across retail and outlet stores globally

Industry

Luxury menswear | Made-to-order and ready-to-wear

THE RESULTS

Enterprise transformation in 12 weeks

12 weeks to full deployment - Complete unified commerce across retail, outlet, and ecommerce channels globally.

300% faster order fulfillment - Automated omnichannel orchestration routes orders optimally.

Under 1 second – Global transaction processing time (down from 3 minutes)

90% reduction
– In manual data entry for planners, merchandisers, and store staff

360-degree client view accessible to every associate, every location.

IMPACT METRICS

12 weeks

full global deployment

300%

faster fulfillment

90%

less manual work

<1 second

Global transaction settlement

The efficiency, productivity, and speed of XY Retail's system are incredible. We're proud to work with XY Retail on a global scale. Its ability to innovate and its level of customer service are unparalleled.

Jay Chen
Senior Director of Sales and Operations, ISAIA

LOOKING AHEAD

What's next for ISAIA

With unified infrastructure powering operations, ISAIA continues expanding—launching womenswear, growing accessories, opening stores in new markets across continents. The platform scales effortlessly with their ambition.